Leadership

Provides leadership of the Advocacy Center including setting a strategic vision that meets the needs of the community and establishes Childhelp as a leader in Child Abuse and Neglect and Advocacy Services, oversight of operations, development and supervision of employees, and facilitating and ensuring effective collaboration with Advocacy Center Partners.

The Director is responsible for ensuring that services including individual, sibling, and family counseling, facilitation of psychoeducational groups, education, family support, court support, and child advocacy to child victims and their non-offending family members in a culturally sensitive manner are offered and makes every effort to ensure that services are not financially prohibitive.

This positions has supervisory direct reports who oversee supervisor and individual contributor roles.

Essential Functions
Leadership 40%
Working in partnership with senior leadership, develops strategic alignment plan for the Advocacy Center’s that supports and executes upon the National Strategic Plan.

With a focus on leadership, mission, vision, culture, strategy, best practices and continuous improvement, performs the following:
• Leads and directs the Advocacy Center’s resource planning and allocation for optimal capacity, utilization, and performance.
• Ensures that programmatic components, quality standards are enforced throughout the program, and compliance with all federal, state, local, and other applicable regulatory and/or program requirements to include audit readiness.

Management 20%
In collaboration with leadership and Human Resources, develops and executes a plan for retaining and developing talent to meet current and future business objectives to include:
• Engaging in talent review evaluations
• Collaborating with direct reports on their professional development and growth
• Assisting with developing leadership succession plans for the department

Supervisory 20%
Carries out supervisory responsibilities in accordance with Childhelp’s cultural values and performance principles, company policies and applicable laws. Responsibilities include:
• Actively participating in the interviewing and hiring processes and ensuring successful functional on-boarding of new employees
• Planning, assigning and directing work for direct reports
• Setting reasonable stretch performance goals, providing constructive, balanced, regular performance feedback & coaching, and conducting annual performance appraisals
• Recognizing and rewarding performance excellence
• Communicating and enforcing company policies and programs
• Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.

Functional/Operational 20%
• Ensures implementation and continuous improvement of the Maricopa County Joint Investigative Protocol.
• Ensures effective implementation of best practice
• Represents Childhelp through speaking engagements, educational opportunities, and public appearances
• Collaborates with National Headquarters on donor stewardship, community outreach and awareness, sharing success stories, data and information that inspire others to donate and join our mission
• Coordinates services with a multidisciplinary team, including law enforcement, CPS, medical staff, forensic interviewers, and other persons/groups related to child abuse issues and ongoing cases, as necessary and appropriate within the forensic environment
• Builds an environment conducive to collaboration to achieve the best investigative outcomes

Requirements
Education/Experience/Knowledge/Understanding
• Master’s degree (M.A.) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience.
• Minimum of five years of related experience to include management
• Knowledge of child abuse neglect, at-risk youth and trauma
• Knowledge of the roles and responsibilities of Multi-disciplinary teams

Skills
• Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population
• Excellent public speaking and presentation skills
• Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others
• Strong organizational, planning and time management skills
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word and Excel; and in the use of service request/ticketing systems

Abilities
• Ability to pass fingerprint background screening
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
• Ability to lead, independently and collaboratively as part of a team
• Reliable transportation, ability to drive to and from training locations throughout Maricopa County
• Ability to work some evenings and weekends
• Ability and willingness to carry out the Childhelp mission and realize the Founders’ vision by embodying the cultural values and performance principals of Acting with Honor and Character; Being Open & Receptive; Caring About & Relating to Others; Nurturing Diverse Relationships; Performance Excellence, and Inspirational Leading & Managing

Physical Demands
• Ability to frequently see, hear, speak, and be physically flexible; occasionally sit, stand, walk, bend, run and drive; seldom stoop, climb carry, squat, kneel, push; and lift up to 30 lbs.
• Ability to withstand moderate noise levels

PREFERENCES
• Master’s degree In Mental Health Counseling, Social Work